Frequently Asked Questions
Here you will find answers to common questions regarding Realtime-Spy.
This is by design - the module will install and run invisibly once you enter your Realtime-Spy username and password.
Unlike other monitoring packages, Realtime-Spy is VERY small in size (less than 600kb) and will take only a few moments to download. The installation process will complete in less than a minute.
To view your activity logs for Realtime-Spy simply point your browser to http://www.realtime-spy-mobile.com/members/ . You will be prompted for your username and password - enter these as given to you when you purchased Realtime-Spy.
No, Realtime-Spy runs invisibly so users will not know that it is running and recording their activities
Absolutely not! Every user has their own unique username and password that only THEY know. You must specify your username and password to login and view activity logs for your Realtime-Spy software.
Yes, you can use the Realtime-Spy archive utility in your member's area to download logs from your account for future viewing and use.
Realtime-Spy will work with any internet connection. If a connection is not available Realtime-Spy will upload log data when a connection is re-established. You will be able to always access your logs via your webspace. No need for IP addresses, port numbers, or directly connecting to the remote device!
Once you start monitoring a device, the device and its logs will appear in your account. Please wait a few minutes from when the logging app is first ran for the first sets of logs to appear.
Simply use the password form under the 'Account Management' section in your member's area. This password change will effect remotely deployed Realtime-Spy apps - if you change your password they will not longer update your webspace with logs until you reconfigure their passwords.
Please use the 'Remove Device' function in your member's area. To access this, select a device you want to remove from the device selection screen, then click 'Remove Device'.
Yes, just copy the Realtime-Spy file you configured to your portable drive. Then copy it from the drive/disk/media to the Mac you want to install it on - then run the file.
No, Realtime-Spy Mobile cannot be remotely installed - it must be physically installed onto the Android device you own and want to monitor.
Make sure you are entering the username/password EXACTLY as given to you (the password and username are case sensitive). If this still does not work make sure your firewall software is not blocking Realtime-Spy.
First you should ensure that the software is still running on the remote device.
If it is not, then re-run the installation file to restart monitoring. Second, verify that you have not changed your password after creating and installing the app on the target device. Changing your password will cause the Realtime-Spy application to be unable to access your account to store logs.
Your Realtime-Spy account can hold up to 500 photo captures at any given time. 500 more photo captures can be added to your storage limit for $19.95. You can increase your storage capacity as many times as you need.